Claims Frequently Asked Questions

Where do I submit my claims?
Claims can be submitted by mail or fax to:

Global Claims Administration
3195 Linwood Rd. Suite 201
Cincinnati, OH 45208
FAX: 513-533-9416

How do I file a claim if I was treated INSIDE the United States?

  • Present your insurance information to the provider at the time of service, therefore the provider.
  • Download and submit a claim form with your most current mailing address in case Global Claims Administration LLC needs to contact you for additional information.
  • If you have paid for services yourself, please attach copies of all receipts to the completed claim form.
  • Please be sure to retain copies of all your receipts.

How do I file a claim if I was treated OUTSIDE the United States?

  • Complete a claim form with your most current mailing address in case GCA needs to contact you for additional information.
  • Attach and send in all original receipts and medical information that was provided to you from the foreign provider.
  • Be sure to keep copies of all your receipts.

I received something that says “THIS IS NOT A BILL”. What is this?

  • This is an Explanation of Benefits (EOB). After Global Claims has finished processing a claim, we send these EOB’s to the patient and the provider informing both parties as to how the claim was completed.

I received an EOB that says “DUPLICATE” and it was denied. Why?

  • “DUPLICATE” means that the provider sent the claim twice and we aren’t going to pay the same bill twice.

What is the time frame for getting my claim completed?

  • A claim will usually be processed within a 30-day turnaround time; meaning that once we have all the necessary information we’ll pay your claim according to your policy.

Can you guarantee payment over the phone?

  • No

How do I appeal my claim?

  • Claims can be appealed in writing. You must submit all the necessary medical information and a letter stating your grievance. We’ll respond within 30-days after receiving the complaint with our final determination.